Shipping Policy

Last Updated: October 26, 2026

At AEVOREN, we are committed to providing clear, transparent, and reliable shipping services to customers in the United States, United Kingdom, Australia, and Germany. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

• Processing Time: 1–2 business days (Monday–Friday).

• Cut-Off Time: Orders placed after 5:00 PM Eastern Time (ET) will be processed on the next business day.

• Non-Processing Days: Weekends and applicable public holidays.

• Shipping Confirmation: A shipping confirmation email will be sent once your order has been shipped.

• Tracking Activation: Tracking information is typically available within 24–48 hours after shipping confirmation.

• Delivery Address: Orders are shipped to the address provided during checkout. Orders cannot be split across multiple shipping addresses.

Our products are made to order. Processing begins after successful order confirmation and payment verification.

2. Shipping Destinations

AEVOREN currently ships to the following destinations:

• United States

• United Kingdom

• Australia

• Germany

Shipping availability may depend on the destination address and the services available through our shipping and fulfillment partners.

3. Shipping Rates & Delivery Times

We offer free standard shipping to the United States, United Kingdom, Australia, and Germany.

The estimated total delivery time represents the expected timeframe from order placement through delivery, including processing and transit.

Delivery estimates are not guaranteed and may vary depending on the destination, production schedules, carrier handling, customs processing where applicable, weather conditions, public holidays, peak shipping periods, or other circumstances beyond our control.

4. Shipping Carriers

Orders are shipped using trusted shipping carriers and fulfillment partners. Depending on the destination, package size, and service availability, carriers may include:

• USPS

• UPS

• FedEx

• Other tracked shipping carriers, where applicable

The carrier used for an order may vary depending on the destination and available shipping services.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available in the carrier's tracking system.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

1. Check around your delivery location.

2. Ask household members or neighbors whether they accepted the package.

3. Contact the shipping carrier directly.

4. Contact our customer support team if you require additional assistance.

6. Delivery Delays

Although orders are normally delivered within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Carrier service interruptions

• Peak holiday shipping periods

• Natural disasters

• Customs clearance procedures, where applicable

• Incorrect or incomplete shipping addresses

If your order has not arrived within the estimated delivery window, please contact us at contact@aevoren.com and include your order number and full name.

We will work with the relevant shipping carrier or fulfillment partner to investigate the shipment and assist you.

7. Shipping Information Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout. Please carefully review your shipping address and contact details before submitting your order.

If you need to update your shipping address, please contact us as soon as possible. We will make reasonable efforts to assist, but address changes cannot be guaranteed once order processing has begun.

8. Lost, Refused, or Undeliverable Packages

If your package has not arrived within 5 business days after the end of the estimated delivery window, please contact us within 30 days so we can investigate the shipment with the relevant carrier or fulfillment partner.

For orders with an estimated delivery timeframe of 7–12 business days, this investigation period generally begins if delivery has not occurred by business day 17 after the order was placed.

Packages may be returned to the sender or marked as undeliverable due to:

• Incorrect or incomplete shipping addresses

• Unsuccessful delivery attempts

• Refused deliveries

• Failure to complete applicable customs or import procedures, where required

Additional shipping charges may apply if a package needs to be reshipped due to incorrect address information, refused delivery, or other circumstances attributable to the customer.

Any applicable charges or available options will be communicated to the customer before reshipping is arranged.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide:

• Your order number

• Clear photographs of the item

• Photographs of the packaging, where applicable

• A brief description of the issue

After reviewing your claim, we will provide an appropriate resolution in accordance with our Returns & Refund Policy. Depending on the circumstances, this may include a replacement, exchange subject to product availability, or refund where applicable.

10. Production & Fulfillment

AEVOREN products are made to order after an order has been successfully placed and payment has been verified.

Orders are generally processed within 1–2 business days before shipping. Standard shipping transit typically takes 6–10 business days, resulting in an estimated total delivery time of 7–12 business days after order placement.

Products are produced through our production and fulfillment partners. Orders are shipped using USPS, UPS, FedEx, or another tracked carrier, depending on the destination and service availability.

For international destinations, including the United Kingdom, Australia, and Germany, shipping and delivery may also be subject to applicable customs procedures and import requirements.