Return & Refund Policy

Last updated: October 9, 2026

At AEVOREN, we want you to feel confident every time you shop with us. If something isn’t right with your order, we’re here to help with a clear and straightforward return process.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.

  • Be in their original condition, with all original tags attached.

  • Include the original packaging and any included accessories, where applicable.

Returns may be requested for the following reasons:

  • The item arrives damaged or defective.

  • You receive an incorrect product.

  • The item does not match its description.

  • You need a different size or have changed your mind.

If your item arrives damaged, defective, or incorrect, please include clear photos when contacting us so we can assess the issue and assist you more efficiently.

We do not charge restocking fees.

2. Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • Incorrect, damaged, or defective items: AEVOREN will cover the return shipping costs when the issue is confirmed to be our responsibility.

  • Size issues or change of mind: Customers are responsible for the return shipping costs.

If you believe your item is defective, damaged, or incorrect, please contact us before returning it. We will review your request and provide instructions on how to proceed.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. How to Request a Return

Step 1 — Contact Us

Email contact@aevoren.com with your order number and the reason for your return. For damaged, defective, or incorrect items, please include clear photographs where possible.

Step 2 — Receive Approval

Our customer service team will review your request and typically respond within 1 business day with further instructions.

Step 3 — Prepare Your Package

Pack the item securely and include the original tags, packaging, and accessories, where applicable.

Step 4 — Send the Item Back

Follow the return instructions provided by our team. Please contact us and receive return authorization before sending your package.

Step 5 — Return Address

Once your return has been approved, send the item to the following address, following the instructions provided by our customer service team:

FGM North Sell LLC / AEVOREN Returns
2335 E Atlantic Blvd STE 200
Pompano Beach, Florida 33062
United States

Please ensure that your return is properly packaged and that you retain the shipping receipt and tracking information until your return has been processed.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

  • Approved refunds: Refunds are generally processed to your original payment method within 7 business days after the returned item has been received and inspected.

  • Bank processing times: Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

  • Refund delays: If you have not received your refund after a reasonable period, please contact us at contact@aevoren.com.

Shipping charges, taxes, and other amounts will be refunded where applicable and as required by law.

5. Exchanges

If you need a different size or color, please contact our customer service team before returning your item.

Exchanges are subject to availability. In some cases, you may need to return the original item in accordance with this policy and place a new order for the replacement.

Our team will explain the available options when you contact us.

6. Non-Returnable Items

Certain items may not be eligible for return, subject to applicable law. These may include:

  • Items that have been worn, washed, or altered beyond what is reasonably necessary to inspect them.

  • Items returned without prior authorization, where authorization is required under this policy.

  • Gift cards, where applicable.

  • Final sale or clearance items, except where the item is defective, damaged, incorrect, or a return is otherwise required by law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

7. Questions & Support

If you have any questions about returns, exchanges, or refunds, please contact our customer service team.

Contact Information

  • Website: aevoren.com

  • Company Name: FGM North Sell LLC

  • Email: contact@aevoren.com

  • Phone: +1 (754) 233-1200

  • Address: 2335 E Atlantic Blvd STE 200, Pompano Beach Flórida 33062, United States

  • Customer Service Hours: Monday–Friday, 8:00 AM – 5:00 PM (Eastern Time)

  • Response Time: We aim to respond within 1 business day.